Terms and Conditions
1. Payment terms
Payment is required on the day after the satisfactory completion of the gutter cleaning works. Accepted methods of payment are cash, cheque or bank transfer. Bank transfer payments are to be made within 24hrs.
2. Guarantee
We guarantee that all guttering and downpipes have been cleaned and checked and are working properly. We will provide you with before and after images to prove that the work has been completed upon request. If you notice any blockages after the work has been completed we will come back and clear the blockage free of charge. If we find no problems on the return visit a call out charge will be made. We accept no responsibility for problems resulting from the inferior installation or structural defects of the guttering system.
3. Cancellation policy
If you need to cancel or reschedule your appointment we need at least 24 hours advance notice. If you cancel your appointment after this time we will invoice you for 50% of the quoted amount. If you need to reschedule due to circumstances out of your control at the last minute please call us asap and we will do our best to accommodate you..
4. Service commitment
When you accept a gutter cleaning quote from us you agree to pay the amount in full regardless of the amount of time it takes to complete the work. In the same way we don't charge extra for jobs that take longer than expected. We offer no discounts for jobs that don't require the removal of much debris or take a short time to complete. The service is to inspect, clean and insure the correct opperation of your guttering system.
5. Repairs
Please advise us about any problems you have noticed with your guttering; leaks, drips, overflows etc. We can only make repairs if you bring them to our attention.
6. Removal of rubbish
We do not dispose of the leaves/moss etc that is removed from the gutters. If you have a compost area or garden waste bin the rubbish will be placed there. If no compost area is available we will place the rubbish in bags for you to dispose of.
7. Scope of works
We only clear physical guttering. We do not clear any pitched roof surfaces. Some roof valleys can be cleared from the ground if there is enough space to work. We do not clear any roof areas or gulleys that require accessing the roof itself.
8. Conservatory box gutters
If you have a conservatory with a box gutter we will do our best to clear these. Do to the way the conservatory is sometimes constructed it can be very difficult to get any tools into the gutter itself.
9. Gutter guards and brushes
If you know that your gutters have any of these devices in place please inform us when accepting the quote. They will need to be removed and we don't reinstall them. There may be an extra charge for this.
10. Dogs
If you have a dog please ensure that all mess is cleared up prior to your appointment. We have trailing leads and hoses that we don't want getting fouled. We love dogs, just not their mess!
Payment is required on the day after the satisfactory completion of the gutter cleaning works. Accepted methods of payment are cash, cheque or bank transfer. Bank transfer payments are to be made within 24hrs.
2. Guarantee
We guarantee that all guttering and downpipes have been cleaned and checked and are working properly. We will provide you with before and after images to prove that the work has been completed upon request. If you notice any blockages after the work has been completed we will come back and clear the blockage free of charge. If we find no problems on the return visit a call out charge will be made. We accept no responsibility for problems resulting from the inferior installation or structural defects of the guttering system.
3. Cancellation policy
If you need to cancel or reschedule your appointment we need at least 24 hours advance notice. If you cancel your appointment after this time we will invoice you for 50% of the quoted amount. If you need to reschedule due to circumstances out of your control at the last minute please call us asap and we will do our best to accommodate you..
4. Service commitment
When you accept a gutter cleaning quote from us you agree to pay the amount in full regardless of the amount of time it takes to complete the work. In the same way we don't charge extra for jobs that take longer than expected. We offer no discounts for jobs that don't require the removal of much debris or take a short time to complete. The service is to inspect, clean and insure the correct opperation of your guttering system.
5. Repairs
Please advise us about any problems you have noticed with your guttering; leaks, drips, overflows etc. We can only make repairs if you bring them to our attention.
6. Removal of rubbish
We do not dispose of the leaves/moss etc that is removed from the gutters. If you have a compost area or garden waste bin the rubbish will be placed there. If no compost area is available we will place the rubbish in bags for you to dispose of.
7. Scope of works
We only clear physical guttering. We do not clear any pitched roof surfaces. Some roof valleys can be cleared from the ground if there is enough space to work. We do not clear any roof areas or gulleys that require accessing the roof itself.
8. Conservatory box gutters
If you have a conservatory with a box gutter we will do our best to clear these. Do to the way the conservatory is sometimes constructed it can be very difficult to get any tools into the gutter itself.
9. Gutter guards and brushes
If you know that your gutters have any of these devices in place please inform us when accepting the quote. They will need to be removed and we don't reinstall them. There may be an extra charge for this.
10. Dogs
If you have a dog please ensure that all mess is cleared up prior to your appointment. We have trailing leads and hoses that we don't want getting fouled. We love dogs, just not their mess!